Gamestation will not refund games or honour Elite cards and vouchers

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Gamestation have issued a statement that brings light some of the changes to the company now that they have gone into administration. Most of them we expected, but the odd one or two came a surprise. If you buy anything from Gamestation you will no longer be able to return it.  Vouchers and Elite Cards will not be honoured either.  This is set to anger hundreds of shoppers who were not aware of the situation. We told you to spend those points asap!

Here’s the statement Gamestation released via their :

Dear gamestation customers,

“Here’s some important news about us. GAME Group plc (the parent company of gamestation in the UK) is now in administration. We want you to know that the Administrators aim at this time is to continue trading while they seek to find a new owner for the business.

In the meantime, we’ve had to make some changes. We’ve summarised them below. Some of them are temporary, some are permanent.

1.Online Sales: We expect some disruption to our online services over the next few days while we make some changes. We apologise for the inconvenience this causes.

2.Refunds and Exchanges: Until further notice, we will not be able to offer refunds or exchanges for products purchased either before the administration or for products purchased from the date of the administration.

3.Pre-Orders: No new pre-orders can be taken until further notice. No refunds can be given for any pre-order deposits which have been paid. We are reviewing this over the next week.

4.gamestation Elite card: We have had to suspended use of gamestation Elite cards. This means that points can be earned but NOT redeemed until further notice.

5.Gift cards: We have also had to suspend gamestation gift cards. The value on these cards cannot be redeemed. If this changes, we will let you know. We apologise for the inconvenience this causes.

6.Pre-owned Software: You can still buy pre owned products at great prices in your local store or online. If you trade in a pre-owned software item then you will still be able to accrue reward points and use your trade in to exchange for another item. You will not be able to trade in pre-owned software for cash. If this changes, we will let you know. We apologise for the inconvenience this causes.

7.Pre-owned Hardware: We have had to suspend trade in for pre-owned hardware at this time. If this changes, we will let you know. We apologise for the inconvenience this causes.

8.Click and Collect titles: We have had to suspend this service. We apologise for any inconvenience this causes.

MJA Jervis and SD Maddison have been appointed as Joint Administrators of The GAME Group plc, Game Stores Group Limited, Gameplay (GB) Limited, Game (Stores) Limited, Games Station Limited, Game (Retail) Limited and Gamestation Limited on 26 March 2012 to manage their affairs, business and property as their agents and without personal liability. MJA Jervis and SD Maddison are licensed in the United Kingdom to act as insolvency practitioners by the Institute of Chartered Accountants in England and Wales.”

Related posts:

Highstreet store GAME to heading for closure
Game and Gamestation stores closing
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